/**
 * Support Ticket Styles
 * Styling for support ticket button and modal
 */

/* Floating Support Button */
#supportTicketBtn {
    position: fixed;
    bottom: 30px;
    left: 30px;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    box-shadow: 0 4px 20px rgba(102, 126, 234, 0.4);
    transition: all 0.3s ease;
    z-index: 99;
    font-family: 'Font Awesome 6 Pro', 'Font Awesome 6 Free';
}

#supportTicketBtn:hover {
    transform: scale(1.1);
    box-shadow: 0 8px 30px rgba(102, 126, 234, 0.6);
}

#supportTicketBtn:active {
    transform: scale(0.95);
}

/* Pulse animation for new support button */
@keyframes pulse {
    0% {
        box-shadow: 0 4px 20px rgba(102, 126, 234, 0.4);
    }
    50% {
        box-shadow: 0 4px 30px rgba(102, 126, 234, 0.7);
    }
    100% {
        box-shadow: 0 4px 20px rgba(102, 126, 234, 0.4);
    }
}

#supportTicketBtn.pulse {
    animation: pulse 2s infinite;
}

/* Support Ticket Modal Backdrop */
#supportTicketBackdrop {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0);
    z-index: 998;
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease, visibility 0.3s ease;
}

#supportTicketBackdrop.show {
    background-color: rgba(0, 0, 0, 0.5);
    opacity: 1;
    visibility: visible;
}

/* Support Ticket Modal */
#supportTicketModal {
    position: fixed;
    bottom: 0;
    right: 0;
    width: 420px;
    max-width: 100vw;
    height: auto;
    max-height: 90vh;
    background: white;
    border-radius: 16px 16px 0 0;
    box-shadow: -4px -4px 30px rgba(0, 0, 0, 0.2);
    z-index: 999;
    transform: translateY(100%);
    transition: transform 0.3s ease;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

#supportTicketModal.show {
    transform: translateY(0);
}

/* Modal Header */
.support-ticket-header {
    padding: 24px;
    border-bottom: 1px solid #f0f0f0;
    background: linear-gradient(135deg, rgba(102, 126, 234, 0.05) 0%, rgba(118, 75, 162, 0.05) 100%);
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.support-ticket-header h3 {
    margin: 0;
    font-size: 20px;
    font-weight: 600;
    color: #1a1a1a;
    display: flex;
    align-items: center;
    gap: 12px;
}

.support-ticket-header i {
    color: #667eea;
    font-size: 24px;
}

.support-ticket-close {
    background: none;
    border: none;
    font-size: 28px;
    color: #999;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
    transition: all 0.2s ease;
}

.support-ticket-close:hover {
    background-color: #f0f0f0;
    color: #333;
}

/* Modal Form */
#supportTicketForm {
    padding: 24px;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group label {
    font-size: 14px;
    font-weight: 500;
    color: #333;
}

.form-group label .required {
    color: #ef4444;
    margin-left: 4px;
}

.form-group input,
.form-group textarea,
.form-group select {
    padding: 10px 12px;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    font-size: 14px;
    font-family: inherit;
    transition: all 0.2s ease;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
    max-height: 200px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

/* Modal Footer */
.support-ticket-footer {
    padding: 16px 24px;
    border-top: 1px solid #f0f0f0;
    background: #f9f9f9;
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    flex-shrink: 0;
}

.support-ticket-footer button {
    padding: 10px 20px;
    border: none;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
}

.support-ticket-footer .btn-primary {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    flex: 1;
}

.support-ticket-footer .btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(102, 126, 234, 0.3);
}

.support-ticket-footer .btn-secondary {
    background: #f0f0f0;
    color: #333;
    min-width: 100px;
}

.support-ticket-footer .btn-secondary:hover {
    background: #e0e0e0;
}

/* Help Text */
.help-text {
    font-size: 12px;
    color: #999;
    margin-top: 4px;
}

/* Responsive Design */
@media (max-width: 768px) {
    #supportTicketBtn {
        bottom: 20px;
        left: 20px;
        width: 48px;
        height: 48px;
        font-size: 20px;
    }

    #supportTicketModal {
        width: 100%;
        border-radius: 16px;
        max-height: 85vh;
    }

    .support-ticket-header {
        padding: 20px;
    }

    .support-ticket-header h3 {
        font-size: 18px;
    }

    #supportTicketForm {
        padding: 20px;
        gap: 14px;
    }

    .form-row {
        grid-template-columns: 1fr;
    }

    .support-ticket-footer {
        padding: 12px 20px;
        flex-direction: column-reverse;
    }

    .support-ticket-footer button {
        width: 100%;
    }
}

@media (max-width: 480px) {
    #supportTicketBtn {
        bottom: 16px;
        left: 16px;
    }

    #supportTicketModal {
        max-height: 80vh;
    }

    .support-ticket-header {
        padding: 16px;
    }

    .support-ticket-header h3 {
        font-size: 16px;
    }

    #supportTicketForm {
        padding: 16px;
    }

    .form-group input,
    .form-group textarea,
    .form-group select {
        padding: 12px;
        font-size: 16px; /* Prevents zoom on focus on iOS */
    }
}

/* Category and Priority Badges */
.badge {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
}

.badge-bug {
    background: #fee2e2;
    color: #991b1b;
}

.badge-feature {
    background: #dbeafe;
    color: #1e40af;
}

.badge-general {
    background: #f3e8ff;
    color: #5b21b6;
}

.badge-urgent {
    background: #fecaca;
    color: #7c2d12;
}

.badge-high {
    background: #fed7aa;
    color: #7c2d12;
}

.badge-medium {
    background: #fef08a;
    color: #78350f;
}

.badge-low {
    background: #dcfce7;
    color: #15803d;
}

/* Success State */
.support-ticket-success {
    text-align: center;
    padding: 40px 24px;
}

.support-ticket-success i {
    font-size: 48px;
    color: #22c55e;
    margin-bottom: 16px;
}

.support-ticket-success h4 {
    margin: 0 0 8px 0;
    color: #1a1a1a;
    font-size: 18px;
}

.support-ticket-success p {
    margin: 0;
    color: #666;
    font-size: 14px;
    line-height: 1.6;
}

/* Loading Form */
#supportTicketForm.loading {
    opacity: 0.6;
    pointer-events: none;
}

#supportTicketForm.loading::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(255, 255, 255, 0.7);
    display: flex;
    align-items: center;
    justify-content: center;
}