Privacy Policy

1. Introduction

Meesstro ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

We collect information about you in various ways, including directly from you, through your interactions with our platform, and from third parties.

2.1 Information You Provide

• Account Registration: When you create a Meesstro account, we collect your name, email address, password (hashed), phone number, profile picture, artist/company information, and account type (Independent Artist, Company, or Label)
• Profile Information: Biography, social media links, website URL, location, genre preferences, and professional background
• Payment Information: Bank account details, payment method information, billing address, and transaction history (processed securely through third-party payment gateways)
• Music Content: Audio files, artwork, metadata, lyrics, and any other content you upload to our platform
• Communication: Messages, support tickets, comments, and feedback you send through our platform
• Authentication: Two-factor authentication details (OTP secrets) for enhanced account security
• Booking Information: Availability, pricing, event details, and calendar information you provide for booking services

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, search queries, and interaction patterns
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track your preferences and usage patterns
• Location Data: If permitted, we may collect approximate location information based on IP address
• Performance Data: Analytics about your music, contests, and content performance on our platform

2.3 Information from Third Parties

• Payment processors and financial institutions
• Social media platforms (if you link your account)
• Email service providers
• Analytics services
• Other users (in messages and collaboration contexts)

3. How We Use Your Information

We use the collected information for various purposes:

• Creating and maintaining your account
• Processing transactions and payments
• Sending transactional emails (account confirmations, password resets, payment confirmations)
• Providing customer support and responding to inquiries
• Enabling features such as messaging, collaboration, and bookings
• Personalizing your experience and recommendations
• Analyzing usage patterns to improve our services
• Conducting contests, giveaways, and promotional activities
• Detecting and preventing fraud and security violations
• Complying with legal obligations
• Sending promotional emails (with your consent) about new features, contests, or opportunities
• Generating analytics and reports for music performance and activity
• Processing referral and commission earnings

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To perform the services you've requested and enter into our Terms and Conditions
• Consent: Where you have explicitly agreed to certain processing activities
• Legitimate Interest: To improve our services, prevent fraud, and enhance user experience
• Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our platform and providing services, including:

• Payment processors and financial institutions
• Email service providers
• Cloud storage and hosting providers
• Analytics services
• Customer support platforms

5.2 User-Initiated Sharing

• Information you share through collaboration features with other users
• Public profile information visible to other platform users
• Messages and communications with other users
• Contest entries and submissions you choose to make public

5.3 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government request, or to protect our rights, privacy, safety, or property.

5.4 Business Transfers

If Meesstro is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security

We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Password hashing using industry-standard algorithms
• Secure database encryption
• Access controls and authentication mechanisms
• Regular security audits and updates
• Two-factor authentication for enhanced account protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account deletion for backup and legal purposes
• Transaction Records: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
• Communication Records: Retained for support and legal purposes as needed
• Usage Data: Typically retained for 12-24 months for analytics purposes

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to access your personal information and, in some cases, receive a copy in a portable format.

8.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal information, subject to certain exceptions.

8.3 Opt-Out

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any promotional message or updating your preferences in your account settings.

8.4 Restrict Processing

You may request that we restrict processing of your information in certain circumstances.

8.5 Withdraw Consent

If we process your information based on your consent, you may withdraw that consent at any time.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Long-term cookies that remain on your device to remember preferences
• Analytics Cookies: Track usage patterns and help us improve our services

You can control cookies through your browser settings. However, disabling cookies may affect functionality on our platform.

10. Children's Privacy

Meesstro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites and services that are not operated by Meesstro. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Meesstro, you consent to such transfers.

13. California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information collected
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 15.

14. European Privacy Rights (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 8.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last Updated" date below. Your continued use of Meesstro after changes become effective constitutes your acceptance of the updated Privacy Policy.

17. Additional Privacy Information

For specific information about how we handle certain data types (cookies, analytics, payment information), please refer to our Cookie Policy and other supplementary privacy notices available on our platform.