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Contact Information

Email

support@meesstromusic.com

General inquiries and support

Support Portal

Access our Support Tickets

Submit and track support requests

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM UTC

Saturday - Sunday: 10:00 AM - 4:00 PM UTC

We aim to respond within 24 hours

Headquarters

Meesstro Music Platform
Creative Tech Hub
Global Music District

Serving musicians worldwide

Media Inquiries

press@meesstromusic.com

Press releases and media partnerships

Email

Send us a detailed message and we'll respond promptly

Support Tickets

Track your issues in our dedicated support portal

In-App Chat

Message us directly from your Meesstro account

Frequently Asked Questions

What should I do if I forgot my password?

Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a link to reset your password within 5 minutes.

How do I enable Two-Factor Authentication (2FA)?

Go to your Account Settings, navigate to Security, and follow the steps to set up 2FA using an authenticator app. This adds an extra layer of security to your account.

How long does it take to receive support?

We aim to respond to all support inquiries within 24 business hours. For urgent issues, please mark them as priority in your support ticket.

Can I delete my account?

Yes, you can request account deletion from your Account Settings. Please note that some data may be retained for legal and accounting purposes as per our Privacy Policy.

How do I update my profile information?

Log in to your account, go to Profile Settings, and update your information. Changes are saved immediately, but allow a few minutes for updates to reflect across the platform.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), bank transfers, and digital wallets. All transactions are processed securely through our payment gateway partners.

How do I report a bug or issue?

Use our contact form above and select "Report a Bug" as the subject, or create a support ticket with detailed steps to reproduce the issue. Screenshots or videos are helpful!

Are there referral programs or partnerships available?

Yes! We offer referral programs and partnership opportunities. Contact our team at partnerships@meesstromusic.com to learn more.